Business Terms

Term and Condition

A. Payment Term and Condition

1. Letter of Credit (L/C), which condition as below:


at sight

Available with/ by : any bank in Indonesia by negotiation

Percentage total amount tolerance = 10/10

Date and place of expiry = Indonesia “ask for the date please”

Partial shipment = allowed

Transshipment = allowed

Third party document = allowed

2. Telegraphic/ Swift Wire Transfer (T/T)

50% down payment in advance is required to start the production. The rest of
the payment has to be done upon invoice after container loaded. Original documents
will be sent to the consignee upon receipt the transfer.


B. Order Term

1. FCL (Full Container Load)

Minimum order is 1 x 20′ container with contains of assorted items

2. Sample order

We accept free sample if the sample cost is maximum USD 20.00. More than that,
sample cost and all related charge such extra packaging cost and transportation
cost would be customer’s responsibility unless the order had been confirmed.


C. Production Term

1. Material

We are producing our furniture in Mahogany and Mindi. All woods are kiln-dried
to reach moisture content:

~ 1 – 2 cm thickness MC max 12 %

~ 3 – 4 cm thickness MC max 15 %

~ 5 cm thickness and up MC max 18 %

2. Finishing system

~ Nitro Cellulose System lacquer/varnish, and duco/solid color as standard system

~ Others follow customs standard as long as available in Indonesia.


D. Design

We offer various collections and we accept custom design from customer.


E. Complain Policy

In rarely case of quality complain, customer must notice within 20 days from
the arrival date of container. All complain after 20 days will not be treated
regardless of their value.

All claims must be followed by full form as indicate below:

~ A detailed fulfilled “damage report” form supplied by Meribelteak Furniturefor each item and each pieces

~ Photos of each damage item showing specific damage or defect taken from side,
front and back angle.

~ A statement letter from customer stating that customer will keep the damage
furniture for possible inspection until claim is settled. All claims can never
exceed FOB Indonesia sales prices.

Raisa House of Excellence will not take any responsibility of claims in the
following consideration:

~ Claims is not followed by clear and full filled form

~ Claims are made more than 20 days after arrival date of container

~ Customer has due outstanding payment. Once payment is settled, then claims
will be proceeded.

~ Claim because of transportation problem. Meribelteak Furniturewill only
available to discuss claims because of manufacturing fault. These must be proved
by a clear photograph.