Contact Us

Jepara Furniture Indonesia

 
 

Manufacturer of Teak Furniture

Rattan Furniture manufacturer

Jl. Raya Tirta Samudra Km. 3 Bandengan RT.12 RW.IV Jepara

Tel : +62 291 594470

Fax : +62 291 429 6509

E-mail : hoexc@indo.net.id or marketing@raisahouse.com

 

Bussiness Term

 

• What is the minimum order ?
Initially samples can be sent, by sharing a container or alternatively by air freight. The minimum order has to be container sales only. We prefer to mix furniture orders taking full advantage of the container space.
• Delivery time ?30 – 35 Days after confirmed order.
• What are your payment terms ?
1. Letter of Credit (L/C), which condition as below:
Irrevocable
at sight
Available with/ by : any bank in Indonesia by negotiation
Percentage total amount tolerance = 10/10
Date and place of expiry = Indonesia ,ask for the date please’
Partial shipment = allowed,
Transshipment = allowed,
Third party document = allowed,
2. Telegraphic/ Swift Wire Transfer (T/T)
50% down payment in advance is required to start the production. The rest of the payment has to be done upon invoice after container loaded. Original documents will be sent to the consignee upon receipt the transfer.
• Prices ?
Negotiable.
• How can I contact Raisa House ?
You can Contact us by e-mail, fax, phone, or post.
• Compliance ?
In rarely case of quality complain, customer must notice within 20 days from the arrival date of container. All complain after 20 days will not be treated regardless of their value.
All claims must be followed by full form as indicate below:~ A detailed fulfilled damage report form supplied by Raisa House of Excellence for each item and each pieces~ Photos of each damage item showing specific damage or defect taken from side, front and back angle.~ A statement letter from customer stating that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.Raisa House of Excellence will not take any responsibility of claims in the following consideration:

~ Claims is not followed by clear and full filled form

~ Claims are made more than 20 days after arrival date of container

~ Customer has due outstanding payment. Once payment is settled, then claims will be proceeded.

~ Claim because of transportation problem. Raisa House of Excellence will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph..